Mobile Social Services Case Manager (Butler/Lawrence Counties)

UPMC Health Plan is hiring a full-time Mobile Social Services Case Manager to join the Community Team. This role will work standard daylight hours Monday - Friday. This position works in a hybrid structure with time spent working remotely, travelling in the Community in Butler County and parts of Lawrence County, and occasional attendance in the office in downtown Pittsburgh (as needed). Mileage reimbursement is provided at the IRS rate.

The Social Worker assists UPMC Health Plan members who require care coordination and conducts assessments that include behavioral, clinical, social, and environmental concerns or needs. Members will be followed in their community, place of residence, and in facilities. The Mobile Social Service Case Manager will coordinate programs, services, and facilitate communication between the member's physicians, physical and behavioral health clinicians, and community-based services.

Responsibilities:

• Conducts member assessments identifying behavioral, clinical, social, and environmental concerns and needs.
• Makes referrals and provides expertise regarding community and governmental agencies.
• Performs duties and responsibilities in accordance with the philosophy and standards of the UPMC Health Plan including conveying courtesy, respect, enthusiasm, integrity, innovation, and a positive attitude through contacts with staff, health plan members, peers, and external contacts.
• Ensures that cases are managed and documentation is within established timeframes in accordance with departmental standards.
• Assesses member's knowledge of their clinical condition and the need for further education
• Identifies barriers to care and develops specific integrated plan of care in collaboration with the member, family, provider, and UPMC Health Plan staff.
• Conducts face-to-face member assessments by visiting the member in the member's community, place of residence, or facility.
• Coordinates care and services across the continuum of care with case management, physicians, pharmacy, behavioral health, and other providers or health plan departments as appropriate.
• Coordinate with member's physicians to ensure follow-up and coordination of care
• Participates in case conferences, interagency and provider treatment planning and departmental meetings.
• Conduct on-site hospital coordination for discharge planning with facility staff if needed.