Bilingual Case Manager (Community Support Team)

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service Professionalism Integrity Respect Individual accountability Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.

We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on MONDAY, AUGUST 25, 2025.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PAY AND BENEFITS

Annual Pay Range: $61,374.91 - $77,335.94

Hourly Pay Range: $29.507168 - $37.180740

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

• Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay.

Health Centers-Behavioral Health provides licensure supervision to all regular status employees who have completed a Graduate degree in a behavioral health related field (social work, counseling, marriage and family therapy, etc.) and are actively pursuing a licensure in that field.

Group supervision is available for CADC hours for those on a CADC track.

Clackamas County's Health Centers are Federally Qualified Health Centers.

There may be options for loan forgiveness while working with a government / public agency through programs such as the National Health Service Corps (NHSC) Loan Repayment Program or the Public Services Loan Forgiveness (PSLF) program.

Generous training package that covers costs and allows for paid days to attend training.

Opportunities for training and consultation with a variety of clinical interventions including (but not limited to) Neurofeedback, EMDR, ACT, Brain spotting, IFS.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave! This means you have access to vacation time at time of hire.

• 8 hours of sick accrued per month

• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

Employees' Association (EA) Full Time Benefits

Learn More About Benefits

JOB DETAILS AND QUALIFICATIONS

Clackamas County Health Centers is seeking a Bilingual (Spanish) Case Manager to support the Community Support Team within our Behavioral Health Clinics at our Milwaukie Lake Road Clinic. This is an excellent opportunity to make a meaningful impact by helping individuals experiencing mental health and addiction challenges access the support and care they need to live healthier lives. As part of a multidisciplinary and compassionate team, you'll play a key role in strengthening our community through direct care and service coordination.

The Case Manager provides comprehensive care coordination and case management services to adults living with mental health conditions and/or substance use disorders, many of whom experience severe and persistent symptoms. Responsibilities include skills training, medication education and support, resource navigation, and connecting clients to appropriate treatment and recovery services. The role involves working collaboratively with families and community partners to support individuals through individual, group, and family-based interventions as outlined in the treatment plan. Case Managers may also provide targeted support to clients with co-occurring health conditions such as diabetes. Services are delivered across various settings including clinics, homes, hospitals, care facilities, and community locations, and require the ability to effectively engage a diverse client base while maintaining professionalism in high-need environments. This position must meet the standards of a Qualified Mental Health Associate (QMHA) as defined by the Oregon Administrative Rules.

Successful candidates will provide culturally relevant services, have an anti-racist lens, engage in personal reflection and growth in their equity journey, demonstrate a strong commitment to equitable services, and show sensitivity to and respect for the diverse populations served. Case managers serve vulnerable individuals, many of whom have limited resources, and must thrive both independently and in a team environment.

Clackamas County Health Centers aims to help everyone be as healthy as possible. Our Integrated Behavioral Health team follows a collaborative care model that supports a whole-person approach to healthcare. We believe that engagement and participation in behavioral health treatment provide positive outcomes for each person, their chosen family, and the community. This is your opportunity to give back to the community!

Required Minimum Qualifications/ Transferrable Skills:*

• Qualified Mental Health Associate (QMHA) or (QMHA- R) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as mandated by Oregon Administrative Rule at the time of hire.

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) A Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three (3) years relevant work, education, training or experience.

• A minimum of three (3) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• Fluency in Spanish/English, both oral and written (bilingual skills to be validated/tested at time of interview and/or selection)
• Must possess and maintain a Basic Life Support (BLS) certificate
• Experience providing case management services to clients diagnosed with diabetes, severe and persistent mental illness (SPMI), and/or substance use disorders (SUD)

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in a primary care or behavioral health care setting
• Experience providing services and/or support to vulnerable clients
• Experience working with Evidence Based Treatment Practices

Pre-Employment Requirements:*

• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy
• For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Provide group, individual, and family services as appropriate and identified in the Primary Care and/or Mental Health treatment plan: Actively engage clients in the most appropriate setting (home, office, community). Provide outreach to clients for missed appointments. Utilize agency-approved Evidence-Based Practices. Utilize outcome measures identified by Clackamas County Behavioral Health Centers (CCBHC) to monitor client progress in their recovery. Make mandatory reports as defined by state law and agency policy.
• Provide case management, skills training, and care coordination services for individuals who are diagnosed with SPMI and diabetes. Provide outreach as indicated in the client's care plan. Develop and coordinate resources to provide clients and potential clients with needed services, community outreach, and coordination with service providers.
• Coordinate with health care providers, social service personnel, and other agencies to obtain support and services; provide information and referral services to clients and families; reevaluate and update case plans and client eligibility on a regular basis; advocate for clients and other agencies for services.
• Provide individual/family skills training as appropriate and identified in the treatment plan on the following activities of daily living: safety planning, health practices, communication, time management, money management, nutrition, mental health symptoms, medication management, problem solving, family relationships, alcohol/drug use, leisure, community resources, social network, sexuality, productivity, coping skills, behavior norms, personal hygiene, grooming, and dress.
• Determine health care and social service needs of clients; interview applicants, recipients, relatives, guardians, care providers, and other involved parties; conduct comprehensive needs assessments, including psychosocial, financial, and physical factors; evaluate functional impairment of clients.
• Provide other duties as assigned.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

Explore Clackamas County

Working for Clackamas County

Recreation, Arts & Heritage

ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

Application Process

Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at ... or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

Request Veterans' Preference

Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Jimmy Henry, Recruiter

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