Case Manager - Transitional Living Community
- Brooklyn Community Services
- New York, New York
- Full Time
Case Manager - Transitional Living Community
Department:Transitional Living Community
Location:Brooklyn - East New York, NY
Position: Case Manager
Program/Department: Transitional Living Community (TLC)
Reports to: Program Director
Work Location: East New York, Brooklyn, NY 11207
Job Type: Full Time - 35 hours per week
Shifts Available: Day Shift - Tuesday -- Saturday and Sunday -- Thursday
Salary Range: $50,000 - $50,000
Position Summary:
BCS's Transitional Living Community (TLC), a 30 bed section of the Brooklyn Women's Shelter in East New York, Brooklyn, was established in 1989. TLC provides homeless, low-income, mentally ill women with temporary shelter and assistance to secure permanent housing. TLC recruits its clients primarily from the assessment unit of the Brooklyn Women's Shelter. Staff conduct comprehensive assessments to identify women with severe and persistent mental illness, many also having serious personal, social, medical and economic problems. A principle feature of the TLC program is the milieu treatment in which women are helped to practice the skills they will need to live successfully outside the shelter system, including pre-vocational preparation.
TLC is a transitional living community for unhoused women living with a mental health diagnosis. The Case Managers work with the team to coordinate social service tasks. Case Managers work with other staff to ensure that our clients are prepared for permanent housing by developing rapport with clients, streamlining intake procedures, scheduling regular case management meetings, and coordinating with service providers (mental health, medical, care coordinators, ACT teams, etc.); as well as helping clients to build their personal, social, and economic safety nets.
Responsibilities:
Provide consistent, high quality program service delivery to all client populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Serve as a role model to all stakeholders.
Schedule regular meetings (at least twice per month) and engage clients to ascertain needs using a milieu approach
Assist all clients with self-administered medication by providing access to all prescribed medication at appropriate times, encouraging correct use of medication, logging medication taken, and assuring proper storage in locked area.
Complete weekly progress notes, clients' psychosocial histories, and treatment plans/reviews, using database
Complete assessments and scales, including biopsychosocial assessments
Update client demographics and other data in CARES and database in a timely manner.
Ensure Client Adhere to COVID standards and requirements.
Complete case notes and quarterly Service Plans in CARES database, and immediately report all placements to Supervisor for entry into CARES database within 24 hours.
Assist with facilitating admissions and initial intakes as needed
Attend trainings as assigned by BCS, DHS, and TLC
Schedule medical appointments for routine and urgent referrals
Schedule appointments with TLC psychiatrist and provide follow-up to obtain lab results and appointment summaries
Interact with clients in therapeutic manner and attend to their needs and requests according to program policies
Link clients to HRA programs SSI, Public Assistance, mental health clinics and other community resources
Work with Housing Specialist to prepare materials for submission to city agency for housing placements from your caseload, with a focus on long term clients at TLC
Ensure that service plan goals are being updated and met
Prepare for case conferences and report pre-placement activities to Supervisor
Deliver services and engage with clients with a non judgemental harm reduction approach
Other tasks as may be required
Qualifications:
Required: BSW/BA in Human Services related field
One-year experience working with shelter and homeless and/or mentally disabled populations preferred
Prior training experience in CARES - Collaborative Homeless Management Information System database is helpful
Basic knowledge of MS Word, Google Suite, APRICOT, and other database programs
Ability to take initiative, multitask, and work independently in a solutions focused approach
Previous experience working in residential direct care preferred
BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.
Department:Transitional Living Community
Location:Brooklyn - East New York, NY
Position: Case Manager
Program/Department: Transitional Living Community (TLC)
Reports to: Program Director
Work Location: East New York, Brooklyn, NY 11207
Job Type: Full Time - 35 hours per week
Shifts Available: Day Shift - Tuesday -- Saturday and Sunday -- Thursday
Salary Range: $50,000 - $50,000
Position Summary:
BCS's Transitional Living Community (TLC), a 30 bed section of the Brooklyn Women's Shelter in East New York, Brooklyn, was established in 1989. TLC provides homeless, low-income, mentally ill women with temporary shelter and assistance to secure permanent housing. TLC recruits its clients primarily from the assessment unit of the Brooklyn Women's Shelter. Staff conduct comprehensive assessments to identify women with severe and persistent mental illness, many also having serious personal, social, medical and economic problems. A principle feature of the TLC program is the milieu treatment in which women are helped to practice the skills they will need to live successfully outside the shelter system, including pre-vocational preparation.
TLC is a transitional living community for unhoused women living with a mental health diagnosis. The Case Managers work with the team to coordinate social service tasks. Case Managers work with other staff to ensure that our clients are prepared for permanent housing by developing rapport with clients, streamlining intake procedures, scheduling regular case management meetings, and coordinating with service providers (mental health, medical, care coordinators, ACT teams, etc.); as well as helping clients to build their personal, social, and economic safety nets.
Responsibilities:
Provide consistent, high quality program service delivery to all client populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Serve as a role model to all stakeholders.
Schedule regular meetings (at least twice per month) and engage clients to ascertain needs using a milieu approach
Assist all clients with self-administered medication by providing access to all prescribed medication at appropriate times, encouraging correct use of medication, logging medication taken, and assuring proper storage in locked area.
Complete weekly progress notes, clients' psychosocial histories, and treatment plans/reviews, using database
Complete assessments and scales, including biopsychosocial assessments
Update client demographics and other data in CARES and database in a timely manner.
Ensure Client Adhere to COVID standards and requirements.
Complete case notes and quarterly Service Plans in CARES database, and immediately report all placements to Supervisor for entry into CARES database within 24 hours.
Assist with facilitating admissions and initial intakes as needed
Attend trainings as assigned by BCS, DHS, and TLC
Schedule medical appointments for routine and urgent referrals
Schedule appointments with TLC psychiatrist and provide follow-up to obtain lab results and appointment summaries
Interact with clients in therapeutic manner and attend to their needs and requests according to program policies
Link clients to HRA programs SSI, Public Assistance, mental health clinics and other community resources
Work with Housing Specialist to prepare materials for submission to city agency for housing placements from your caseload, with a focus on long term clients at TLC
Ensure that service plan goals are being updated and met
Prepare for case conferences and report pre-placement activities to Supervisor
Deliver services and engage with clients with a non judgemental harm reduction approach
Other tasks as may be required
Qualifications:
Required: BSW/BA in Human Services related field
One-year experience working with shelter and homeless and/or mentally disabled populations preferred
Prior training experience in CARES - Collaborative Homeless Management Information System database is helpful
Basic knowledge of MS Word, Google Suite, APRICOT, and other database programs
Ability to take initiative, multitask, and work independently in a solutions focused approach
Previous experience working in residential direct care preferred
BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.
Job ID: 489784740
Originally Posted on: 8/17/2025
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