Clinical Case Manager, C3 Santa Monica

Role: Clinical Case Manager, C3 Santa Monica

Reports to: Program Manager

Program: 1504- Westside C3

Department: Outreach

Location: CSM Fire House - 1444 7th Street, Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The People Concern's Santa Monica C3 Team is seeking a master's level clinical case manager to join out multidisciplinary street outreach team. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of Santa Monica C3 is to identify, engage, and connect or re-connect homeless individuals to interim and/or permanent housing and supportive services. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment.

Job Description Essential Duties and Responsibilities:

• Provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.

• Assess mental health service needs of clients.

• Engage clients in developing mutually agreed-upon goals documented in each client's confidential service plan.

• Provide risk assessment and clinical evaluations for client's who are potentially gravely disabled and in need of hospitalization and referral to higher levels of care.

• Provide crisis assessment and intervention.

• Link clients with appropriate medical, mental health, substance abuse, and vocational resources.

• Assist clients in obtaining all benefits to which they are entitled, including applying for and advocating for SSI benefits.

• Provide opportunities for clients to build a supportive peer community.

• Build relationships with County mental health and other resources to increase collaboration and responsiveness to clients with severe mental illness and addiction.

• Work collaboratively with public, private, and nonprofit sector groups to provide services, e.g., mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.

• Collaborate and communicate effectively with police officers and local hospital staff to reduce police contact and ED visits by targeted population.

• Work effectively on an interdisciplinary team and collaborate with Program Manager to ensure high level of clinical oversight.

• Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.

• Develop and maintain a complete, accurate, and current member file with all funder-required documents

• Assure that all member paperwork and data collection is complete and up to date in the case management database

• Other duties as assigned.

Job Description Qualifications:

• Master's degree in a mental health field (MSW, MFT, PhD, PsyD)

• Ability to register with California Board of Behavioral Sciences within the first 6 months of employment.

• Able to work in a high tolerance Harm Reduction model with clients experiencing multiple barriers

• Able to maintain an effective working relationship with Santa Monica community partners (including police, firefighters, city staff, etc.) and maintain and build professional rapport

• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record

Job Description Preferred Qualifications:

• Spanish speaking preferred
• Experience working with homeless individuals living with mental illness and/or substance addictions, preferred.

Job Description Work Environment:

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• Regularly walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Outreach positions might involve various types of lifting, such as carrying supplies, moving materials, or handling tools. The weight of these items can range from light to moderate, depending on the specific tasks.

Examples of Weights:

Supplies: Boxes of brochures, pamphlets, or educational materials (i.e., backpacks) could weigh between 15 -20 and pounds each.

Materials: Small items like equipment, tools, or supplies could weigh between 10 and 20 pounds.

General Lifting: It's crucial to consider the weight of items that may be moved or lifted during outreach activities.

Physical requirements like walk a distance, or navigate stairs, all of which are necessary to perform outreach work.