Case Manager, Santos Plaza

Role: Case Manager

Reports to: Assistant Director

Program: 1603- Housing Retention

Department: Project Based Housing

Location: Santos Plaza - 3837 S. Western Ave., Los Angeles, CA 90062

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients' housing stability, self sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Job Description Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).

• Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.

• Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team.

• Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.

• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.

• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.

• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.

• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.

• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.

• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.

• Assist Clients in applying for and obtaining all benefits to which they are entitled.

• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.

• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.

• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.

• Communicate effectively with property managers and other third party partners.

• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.

• Adapt workload as directed by supervisor in response to funder expectations.

• Other duties, as assigned.

Job Description Qualifications:

• High School Diploma or GED or Equivalent

• Demonstrated knowledge of issues faced by a culturally diverse population

• Proficiency In Word, Excel and Outlook required

Job Description Preferred Qualifications:

• At least one year of experience working with homeless individuals AND have a social work/mental health related bachelor's degree OR have a minimum of two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.

Job Description Work Environment:

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• Regularly walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.
• Able to thrive in a work environment emphasizing teamwork and collaboration