Housing Stabilization Case Manager $2500 retention bonus

This position is eligible for a $2500 retention bonus.

Job Summary:

The Providence Center Housing Case Manager provides housing case management support for the Providence Centers housing department. Provide Housing stabilization services to participants. Complete filing, documentation preparation and use/development of spreadsheets in Excel part of daily work. Data entry in EPIC and coordinate referrals for supportive services.

Duties and Responsibilities:

Perform a variety of duties to support consumers and to staff in the department.

Work in collaboration with supervisor on scheduling interactions with recipients to meet monthly target measures.

Collaborate with staff to open Housing Episodes in Epic to ensure participants have a medical record number in order to complete documentation of services provided.

Respond to incoming telephone calls from internal/outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.

Answer calls in a courteous manner; transfer calls appropriately; ensure messages are initialed and contain correct spelling of names, phone number and brief message regarding the call.

Answer questions and investigate if answer is not known until resolution.

Manage data in group folders to track target measures.

Complete Intakes and Treatment Plans for Housing Stabilization services

Provide Housing Stabilization services to participants

Update census and track hours of service for each participant

Complete quick notes for any services provided directly to tenants or on behalf of tenants

Follow up with outside providers of program participants to track engagement in services. Make sure releases are completed and valid for all participants.

Schedule intakes for new participants for services at TPC. Also assist with referral to outside agencies for other services as needed to meet the needs of program participant

Attend HSP meetings to discuss workflow, targets, and billing.

Work with clinical programs on identifying services needed for recipients.

Copy, scan and fax materials as needed. File charts, notes, etc.

Work with EOHHS on Prior Authorizations, correspondence, and required data for tracking.

Provide direct alcohol and drug counseling/case management to individuals with substance use disorders.

Maintain cooperative relationships with other employees, consumers and the public.

Treat consumers and peers with respect.

Work in cooperation with co-workers and supervisory staff.

Deal with co-workers regarding problems in a constructive manner.

Accept and use direction and supervision.

Attend trainings and conferences, participate on TPC committees.

Provide feedback to staff on the content of educational programs attended.

Attend mandatory in-service trainings and other trainings required.

Other duties may be assigned

Requirements:

Bachelors Degree in the Human Services field.

Good organizational skills a must.

Must be able to work with a diverse population and be comfortable interacting with our clients and outside agencies.

Excellent communication skills required.

Strong computer skills are required, including knowledge of Excel to create spreadsheets with the use formulas.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to consumers and employees.

Must have valid driver's license, registration, current inspection and insured automobile.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.