Case Manager, ACT (59592)

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Job Summary: As an integral part of a multidisciplinary team, the ACT Case Manager works collaboratively with the treatment team and serves as a primary point of contact for the client and the client's service providers. Under clinical direction, assists with the identification of immediate and ongoing needs, connects clients with appropriate Diversus Health and/or community services, and collaborates with internal and external service providers to ensure effective continuation of care. Provides information to the client's healthcare providers regarding engagement in services; participates in staffing as requested. Regularly outreaches clients to support activation and participation in services. Provides support to the clinical team by monitoring ongoing client needs. Provides direct client care in a variety of settings, to include but not limited to: outpatient, home or community-based environments.

Essential Functions:

• Assesses for and identifies client needs in all domains including but not limited to basic needs, housing, income, employment, transportation, legal involvement, etc.
• Completes and processes referrals and connects clients to appropriate services to meet their identified needs.
• Maintains subject matter expertise on community resources, state and federal programs and other possible avenues of client support.
• Serves as the primary point of contact for ACT clients and their providers both internally and externally to ensure collaboration and coordination.
• Participates in interdisciplinary team meetings to review client status, needs, and to communicate closely with the treatment team.
• Coordinates with external providers as needed, such as the Department of Human Services, Department of Corrections, medical facilities, and other providers of patient care.
• Provides clients transportation in an agency vehicle as required.
• Completes accurate, timely documentation in an Electronic Health Record to maintain a record of activities and services provided to clients.
• Responds to crisis situations as needed and directed by the supervisor.
• Provides support, as permitted by clients, to family, friends, and significant others.
• Spends approximately 80% of their time working in the community directly with clients.

The environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.

Knowledge/Skills/Abilities:

• Bachelor's Degree in a behavioral health or healthcare related field, required.
• One (1) year of professional work experience or volunteer experience in the behavioral health field, preferred.
• Desire to work with people who have mental illness
• Knowledge of community resources preferred.
• A thorough understanding of systems of care and integrated care (physical and behavioral health).
• Adapts to differing organizational cultures (primary care, substance use, social services, etc.)
• Excellent organizational and team leadership skills
• Ability to take initiative and use critical thinking to independently problem solve.
• Excellent verbal and written communication skills. Possesses the ability to easily build rapport with clients and other team members.
• Proficient computer skills, to include Microsoft Suite, with the ability to type 25+ w.p.m. for the input and output of client information, using electronic medical records.

Our rich benefits package includes:

• Exceptional Health Benefits (medical, dental, vision)
• 4% 401(k) company match fully vested
• Vacation and Sick Time
• Paid Long-Term Disability coverage
• Paid Holidays, including 3 floating holidays to use as you wish
• Employee Assistance Program (includes free therapy access)
• Professional Development Funds
• Robust Training Program
• Second Language Monthly Bonus (subject to assessment)

At Diversus Health, we believe in a truly healthy society where mental and behavioral healthcare unite to make lives better. Our goal is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Every day. It is a lofty goal; we know. But we make it happen with the best team in behavioral health.

• New hires are typically brought into the organization between the minimum and the midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

Thank you for taking the time to explore a career with us.

Qualifications

Position Title: Case Manager

Location: Colorado Springs, CO (In-person)

Employment Type: Full-Time

Schedule: 40 hours per week, schedule set by supervisor

Job Summary:

As an integral part of a multi-disciplinary team, the case manager works collaboratively with the treatment team and serves as a primary point of contact for the client and the client's service providers. The case manager supports the identification of the immediate and ongoing barriers to ongoing access to mental health and substance use treatment. Conducts a functional assessment of both skills and resource related needs to identify targets requiring additional support to enhance treatment as well as reduce the need for the use of higher levels of care. Utilizes client's identified strengths and knowledge base to develop or enhance ongoing stability of pinpointed areas of needs. Under clinical direction, the case manager addresses specific skill and resource deficits and build competencies including but not limited to: age appropriate life skills, conflict resolution skills, self-advocacy skills, housing, access to medical care, and job-seeking. The case manager participates in collaborative meetings with internal and external members of the client's treatment team to ensure continuity in care and link clients with the resources/skills necessary to promote stability. Works in various settings, to include but not limited to: outpatient, home, or community-based environments.

Essential Functions:

• Completes functional needs assessment to assess both resource barriers as well as skill deficits impacting treatment stability and overall wellness. Contributes to the development of treatment plan based on assessments.

• Ability to enhance engagement throughout the client experience with the organization.

• Collaborates with clients, internal and external partners as well as families or other supports involved with clients for the purposes of coordinating care.

• Facilitates individual and/or group sessions as appropriate to enhance skills and resource access.

• Actively evaluates the client's progress and provides feedback to the client and/or client's family and treatment team.

• Population served will be dependent upon program assignment and could include offender-based populations, first episode psychosis, inpatient psychiatry, substance abuse clients.

• Maintains accurate, concise, and timely documentation of services provided.

• Operation of personal vehicle may be required to drive between offices or community sites depending on program assigned. Transport of clients may be required utilizing Diversus Health vehicles.

The Environment at Diversus Health is fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside of the specific work that is listed. This position may require you to work standard hours, as well as flexible hours before and after standard hours, and overtime in excess of 40 hours in a work week.

Knowledge/Skills/Abilities:

• Bachelor's Degree in Psychology, Sociology, Social Work or related field required.

• One year of professional work experience or volunteer experience in the behavioral health field, preferred.

• Working knowledge of basic coping skills and community resources

• General understanding of behavioral health and/or substance use services.

• Ability to take initiative, organize work effectively and use critical thinking to independently problem solve.

• Excellent verbal and written communication skills. Possesses the ability to easily build rapport with clients and other team members.

• Proficient computer skills, to include Microsoft Suite, with the ability to type 25+ words per minute for the input and output of client information, using electronic health records.

• Your next career move starts here.

If you're passionate about community-based mental health, thrive in a collaborative environment, and are ready to make a meaningful impact- we want to hear from you. At Diversus Health, your expertise and compassion can help change lives, including your own.

Apply today and bring your purpose to life- right here with us.