Patient Care Coordinator (Audiology Experience & Spanish Speaking Required)

Patient Care Coordinator (Audiology Experience & Spanish Speaking Required) Doctors of Hearing Inc.

Job Category

Healthcare

Overview

Description About us Doctors of Hearing Inc. is a small family business in Pasadena, CA. We are social, challenging, rewarding and our goal is to Provide with the best care . Our work environment includes: Growth opportunities On-the-job training Polite team members Position Summary: Patient care coordinator for Audiologist. We are looking for a polite, articulate, confident, team player, reliable and loyal individual. Patient Care Coordinator for Audiologist provide with administrative support, customer/patient service care, and limited marketing. Patient Care Coordinator for Audiologist must have strong communication skills, the ability to self-start and manage projects. Patient Care coordinator for Audiologist must possess basic understanding of accounting procedures, excellent organizational skills, and be able to manage his/her/them time. Must be Flexible to work between 3 main locations (Pasadena, Rancho Cucamonga, and Glendora when needed) DOH will reward hard work, loyalty, work ethic, and dependability. Essential Functions: Answer the telephone. Schedule appointments and register patients using (sycle.net) Send and receive hearing devices for new deliveries and repairs. Occasionally, Clean hearing aids and basic trouble shooting. Collect and record customer payments using (sycle.net) Verify patients insurance, if needed (we have an insurance verification specialist) Check portal every day to make appointment for those with authorizations (if needed) Rarely make coffee or tea for patients if needed. Answer basic questions to biller regarding patients/communicates with biller for updates. Maintain patient intake forms, Hippa forms, Audiograms etc. and scan all paperwork to our practice management software (sycle.net). Call patients for updates. Stay in touch with biller, scheduler and authorization department. Respond to patient inquires in person and over the phone in a friendly, calm, polite, friendly and patient manner. Develop an understanding of the clinic to effectively address patient concerns. Communicates patients needs to providers. Communicates with providers immediately about any issues that may arise. Develop an understanding of insurance benefits to utilize for hearing testing and purchasing of hearing aids. Keeps patients inform regarding their insurance benefits. Documents all conversations regarding patients in Sycle. Contacts hearing aid manufacturers as needed. Calls Fed Ex to schedule pick up or gives packages to providers for shipping. Keeps in touch with primary care physicians in the area. Fax reports checks the e-fax works closely with other team members Reports to her supervisor as needed. Other Functions: Computer Knowledge is required. Excellent Customer Service ability. Must exercise Patient Confidentiality Ability to type 30 words a minute. Minimum Job Requirements: Education: High School Graduate, Audiology Aid Certificate but not a must, CPR certified. Experience: Audiology Clinic and Hearing aid Dispensing clinic. Specific Skills: Bilingual (Spanish/Chinese), driver's license and have reliable transportation. Working Conditions: Ability to work in a busy office, keeping a positive attitude, and be able to maintain patience in difficult situations. We offer paid personal time off, sick time, paid holidays, yearly reviews performance, Health insurance may be available after 3 month probation period, 401k and opportunity to grow. Job Type: Full-time Salary: $18-$19 but if experienced in Audiology clinic, willing to negotiate. Job Type: Full-time Pay: $19.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Employee discount Health insurance Paid time off Schedule: 8 hour shift COVID-19 considerations: All patients and staff are required to wear a mask and be vaccinated as we are complying with our city and state mandate Education: High school or equivalent (Required) Experience: Customer service: 2 years (Preferred) Audiology terminology: 1 year (Required) Language: Spanish (Required) Work Location: Multiple locations